'How to' Guides

COMPANY012 - Understanding your mass payment submission status
If you have submitted a payment or results file and want to know the status, you can log in and check. See below. We also send you an alert via email when ...
Fri, 5 Nov, 2021 at 11:38 AM
COMPANY013 - How to add beneficiary companies (partner, supplier or customer) to your account
If you are an individual registering to XTRM via a 3rd party company or branded signup page and your employer is not listed, then please ask the 3rd party ...
Tue, 17 Aug, 2021 at 2:56 PM
COMPANY014 - How to add additional sub-accounts and admins to your company org. account
How to add additional regional sub-accounts and admins to your company org. account. If you want to give one or more local or regional employees login ...
Mon, 20 Dec, 2021 at 9:13 AM
COMPANY015 - How to change your password
If you need to change your login information, log in and click on the 'Account' link. Then click on 'Change Login'. See screenshots bel...
Tue, 17 Aug, 2021 at 3:05 PM
COMPANY017 - How to create additional currency wallets
Standard digital wallets are typical money tracking and balance wallets designed for normal money movement between themselves. Anyone can pay into any of yo...
Mon, 8 Nov, 2021 at 7:46 AM
COMPANY018 - Account review FAQ
You have created a company account at XTRM and are waiting for it to be approved. or You have updated your advanced company profile to include exten...
Mon, 8 Nov, 2021 at 7:52 AM
COMPANY020 - Duplicate accounts
IMPORTANT: Companies using XTRM typically have one account worldwide and control regional access using regional currency wallets and role and feature-based ...
Mon, 8 Nov, 2021 at 7:56 AM
COMPANY021 - New account flow when receiving first payment (No existing account)
Companies are onboarded in several ways. 1) Self serve registration at www.xtrm.com 2) Automatically on first payment (via API, user interface or mass ...
Fri, 15 Oct, 2021 at 11:57 AM
COMPANY022 - How to customize system emails
System emails are those sent out by the XTRM system to alert users or companies of various completed tasks. The default design for these emails includes lin...
Wed, 18 Aug, 2021 at 10:18 AM
COMPANY023 - What is Fund, Send, and Transfer?
Type Description Method Funded Money paid into your wallet from an outside source Bank Low Value (ACH or Equivalent) Bank High Value (SWIFT...
Fri, 15 Oct, 2021 at 12:05 PM