General Help Center

Products 4

• Companies - XTRM AnySource™
• Companies - XTRM AnyPay™
• Companies - XTRM Widgets™
• Companies - XTRM API - XAPI™

Onboarding 2

• Companies - Onboarding your company overview
• Companies - Registration flow for new companies

Receiving Funds 3

• How to fund your wallets using XTRM AnySource™
• Fund wallets with a Bank Transfer - with or without invoice.
• Fund wallets using ACH Debits

Payment Options 3

• How to Make Global Payments using SEND option.
• Global Payments Methods and Options
• B2B Employer Payments

Wallet Transfer Options (Withdraw) 6

• Companies - Wallet Transfer Options Overview
• Companies - Transfer to Bank Account
• Companies - Transfer to Prepaid Virtual Visa or Mastercard
• Companies - Transfer to Digital Gift Cards
• Companies - Transfer to Check

See all 6 articles

Additional Features 5

• Companies - Payments Dashboard
• Companies - Advanced Reporting
• Companies - Beneficiary Management
• Companies - Claims Processing
• Companies - Branded Individual or Company Registration

Fees 1

• Companies - XTRM Fees

Security 4

• SECURITY01 - Companies Security Overview
• SECURITY02 - Companies - Information Security Policy
• SECURITY03 - IP and Device Access Security
• SECURITY04 - Companies - Admin Roles and Access Levels

Beneficiary Companies 7

• XTRM for Beneficiary Companies
• Beneficiary Companies - which account type do I need?
• Beneficiary Companies - Getting admin access to your company account
• Beneficiary Companies - Understanding 'Employer' payments
• Beneficiary Companies - Distributing Received Funds To Individuals

See all 7 articles

'How to' guides 22

• COMPANY001 - 4 quick steps to start making and receiving payments
• COMPANY002 - Understanding the mass payment process
• COMPANY003 - How to link your bank account(s)
• COMPANY004 - Understanding Beneficiary, Connected and Manager accounts.
• COMPANY005 - How to submit mass payments data

See all 22 articles

Incentives 1

• Spif - Personal Incentive Payments

Athlete Payments 2

• Companies - Contingency
• Promoters - What do I have to do once my events are approved for contingency.

XTRM Overview 1

• Overview

XTRM Personal Account Overview 1

• Personal Accounts - XTRM Digital Wallet Overview

Help with using XTRM 26

• USER001 - Which account type do I need?
• USER002 - Problems logging into XTRM
• USER003 - Transaction Tracking
• USER004 - Personal Accounts Changing you login information - email or password
• USER005 - Personal Accounts - Adding personal information (SSN, Tax ID, DOB, Photo etc) to your profile.

See all 26 articles

API 3

• DEVELOPER001 - Overview of the steps for API / Sandbox setup for testing.
• DEVELOPER002 - XTRM Payments API (XAPI) Integration overview and benefits.
• DEVELOPER003 - Getting started in the XTRM Sandbox

Widgets 4

• Widgets Overview
• XTRM Widgets - W101 - Link bank and activate company account
• XTRM Widgets - W102 - Link bank and activate individual account
• XTRM Widgets - W104 - Fund user wallet and send to aggregator.

Single Sign-On (SSO) 1

• Developers - XTRM Single Sign-On (SSO)

Third Party Integration 2

• Developers - Salesforce Integration
• Developers - Vartopia Integration

Compliance 13

• XTRM Terms and Conditions 2020
• COMPLIANCE001 - Understanding Identity Levels and Limits
• COMPLIANCE002 - Understanding Identity Levels and LimitsAccount Limits Overview
• COMPLIANCE003 - XTRM AML Compliance Policy 2019
• COMPLIANCE004 - Understanding Advanced Services

See all 13 articles

Security 2

• XTRM Inc. Information Security Reporting Policy - SOC 2
• Card Security Code Overview (CVV Code )

Bank Information 6

• BANK001 - Why was my ACH or WIRE returned.
• BANK002 - Selecting the Correct Bank Code
• BANK003 - Bank Transfer Timing.
• BANK004 Bank Formatting Guide
• BANK005 - Pending Bank Linking

See all 6 articles

Tax Overview 2

• TAX01 - Tax Information for the USA
• TAX02 - XTRM Global Tax Management Overview

Partner Program Overview 1

• XTRM Partner Program (XPP) Overview

Partner Program FAQ and Revenue Share 1

• XTRM Partner Program FAQ's

List of XTRM Partners 0

All About XTRM 3

• Company Profile and History
• XTRM Inc. Privacy Policy and Data Protection Schedule
• XTRM Supported Currencies for Wallet Funding

Announcements 8

• XTRM launches v4.1 of payments API
• Terms of Service Update with EU GDPR
• New major features for April
• Announcing v4.0 launch of XTRM API
• Announcing v4.0 of XTRM API

See all 8 articles

Company Alert Emails 17

• COMP003 - Fund company wallet via ACH debit
• COMP004 - New company account email validation
• COMP015 - Company to company payment alert email - sent to beneficiary
• COMP016 - Mass payment submission status change
• COMP017 - Wallet balance threshold reached

See all 17 articles

Individual Alert Emails 4

• USER0043 - User account email validation
• USER0059 - Personal payment alert email
• USER0060 - Email alert for users with no XTRM account
• USER100 - Prepaid VISA transfer redemption Email