COMPANY018 - Account review FAQ

You have created a company account at XTRM and are waiting for it to be approved.

or

You have updated your advanced company profile to include extended due diligence data to request access to advanced services.

Please be patient and avoid creating another business account while waiting. This will only confuse us and could slow things down. 

Why is my XTRM account under review?

As part of KYC (know your customer) and AML (Anti-money laundering) regulations, we must verify the validity of all companies registering for an account with XTRM. This is a standard procedure and is a requirement for all organizations.

How long does this take?

Typically it will take 1 to 2 business days. We will advise via email once approved or if we require additional information (extended due diligence). 

Are there any company types that you will not approve?

There are certain businesses XTRM will not partner with because their business contravenes specific regulations. We will advise if your business falls into that category.

How do I know once the XTRM company account is approved?

You will receive an email to activate your account. You will then be able to log in and start receiving money. If you require advanced services such as funding wallets, making global payments, currency exchange, and more, please complete the Advanced Services application found on the home page of your new company account.

What does extended due diligence mean?

We may request extended due diligence information for specific business types and markets. For example, this might include company ownership details for those over 25% ownership or contact information for key directors with company management and control authority.