You have created a company account at XTRM and are waiting for it to be approved.


You have updated your advanced company profile to include extended due diligence data to request access to advanced services.


Please be patient and do not create another business account while waiting. It only confuses us and slows things down :-)

Why is my account under review?

As part of KYC (know your customer) and AML (Anti-money laundering) regulations we are required to check the validity of all companies anywhere in the world that want to make receive and/or payments via XTRM. This is a standard procedure and all companies are required to have these checks done.

How long does this take?

Typical 1/2 business days. If we require additional information (extended due diligence) we will let you know via email. 

Are there any companies types that you won't approve?

There are certain businesses XTRM will not partner with because their business contravenes certain regulations. We will let you know if your business falls into that category.

How do I know once I am approved?

You will receive an email to activate your account. You will then be able to log in and start receiving money. If you require advanced services such as funding wallets, making global payments, currency exchange and more, please complete the Advanced Profile in your company account once logged in.

What is extended due diligence?

For certain business types and markets, we may ask for extended due diligence information. This might include company ownership details for those with over 25% ownership and/or contact information for key directors that have company management and control authority.