COMPLIANCE010 - Understanding why you have to wait for approval or received a compliance decline

Modified on Fri, 8 Nov at 10:02 AM

Receiving a decline email after registration can be concerning, but it's often due to small issues that are easily addressed. Here are some common reasons why a registration might be declined:

Incomplete Information: Missing information or documents during the registration process, such as identity verification details, may result in a decline. Double-check that all required fields and documents are complete.
Verification Checks: XTRM is required to follow global financial compliance rules to prevent money laundering and other financial crimes. If verification checks on the submitted information raise any red flags, the registration might be declined.
Documentation Issues: The documents provided may not meet the required standards. For instance, they may be expired, not clearly legible, or do not fully match the information on the account.
Policy Compliance: Sometimes, specific policies or restrictions can lead to a declined application, such as restrictions on certain industries or high-risk countries.

If you receive a decline email, it’s usually possible to resolve the issue. You can contact support to understand the specific reason and what steps are needed to complete your registration successfully.

Reason	Description	More Information	Resolution
Duplicate organization account	There is already a organization or user account with this name or domain. Duplicate org accounts are not allowed.	XTRM uses one global organization and multiple regional entities and currency wallets for all companies More Info	Contact any of your controller or master admins to get access to the existing account.
An email a consumer domain.	Company accounts cannot use consumer domains. Instead, it must be the email of a single person who typically has financial sign-off for the company, and the domain must be your company domain.	Examples of non-acceptable emails: Consumer domains: john@gmail.com jane@yahoo.com. More Info	Register again preferably using a single authorized person's email and with the domain for your company.
Compliance decline	Your company showed up on a national database with a potential issue.	The issue can be reviewed, but we are not obliged to explain what the issue is in some circumstances.	Contact XTRM Support compliance@xtrm.com.