COMPLIANCE011 - Understanding the Role of a Master Admin

XTRM is a global multi-tenant payment system. This means we have one organization profile for a company worldwide with separate regional sub-account profiles for regional managers or regional legal entities (subsidiaries). This applies whether you are sending or receiving funds.

This provides global compliance and reporting whilst maintaining a secure separation of regional services and legal entities (subsidiaries).

There is only ONE master admin globally. This person is typically a signatory authority for the account. Be aware that the first person to register will be automatically assigned that "master admin" role. It can always be changed later if required, but it is typically better to correct it the first time. 

When considering who is to be the master admin for your company account, since XTRM is a financial service account regulated in the same way as a bank, we recommend you choose someone with financial signatory approval for your company. This is often someone in the executive team or finance group. This person is not solely responsible for managing the account but can delegate responsibility to regional sub-account controllers and managers (controller, manager and standard users).

Master Admin Consideration:

One designated person, typically with signatory authority, is designated the "Master Admin" and should register the org Acct. with the company headquarters details, i.e., register ACME Inc HQ. and associated address (Not ACME Region 1 or ACME Region 2). If you are a company regional office, you must register your Org Acct first. This can be done at www.xtrm.com - choose company registration. If an org account already exists, you will be notified and asked to contact the existing users to add you as a user for your region. 

Account roles and security handle the separation of access to wallets and funds. Regional offices can have specific access to regional wallets and functions. It is identical to separate accounts from a compliance and security perspective but provides global account management and reporting. It also simplifies onboarding times and ensures more accurate and faster payments whilst ensuring only the right people access the right funds and services.

Restricted Master Admin (New for 2023)

In some enterprise setups, it may be required that your designated master admin not have access to certain features and functions. In order for us to restrict their access, please contact us at support@xtrm.com, and we will apply the restrictions required by your organization.

Please register your global headquarter company first. i.e. register ACME Inc HQ. (Not ACME Region 1 or ACME Region 2) since you should register your global company. If you are a region or a local legal entity (subsidiary), you can register your company HQ with your email, but you may want to change the master admin at a later date.

Account roles and security handle the separation of access to regional wallets and funds. Regional offices can have specific access to regional wallets and functions. It is identical to separate accounts from a compliance and security perspective but provides global account management and reporting. It also simplifies onboarding times and ensures more accurate and faster payments whilst ensuring only the right people access the right funds and services.

There are no limits to the number of controllers, managers, and standard users that can have secure access to the organization's account. 

Some key terms: