COMPANY002 - How to submit mass payments files

How to:

1. Log in to your XTRM company account at www.xtrm.com 

2. Select Send and choose Mass Payments.

3. You will need our mass payments Excel submission template. Click the link Submission Template to go to the template, or found Here. This template can be downloaded from google docs as an Excel spreadsheet. Fill out the spreadsheet with payment information. Note, there are mandatory requirements we need to process the payments to the digital wallets.  See the list below for Individuals and Companies.

Individuals:

• Full Name
• Email
• Payment Method
• Amount
• Currency

Companies:

• Full Contact Name
• Contact Email
• Payment Method
• Company Name
• Amount
• Currency
• Wallet ID  (highly recommended) More Info

Note: Promoters submitting results for sporting events do not need to use this template - please send results as normal in editable format - i.e. not PDF

Once you have filled out the spreadsheet, please upload it for processing.

• If the beneficiaries don't already exist (we reference by email), then they will be created on the fly and notified of the payment.
• Alternatively, you can have users pre-register at  https://yourcompany.xtrm.com.

4. To upload your payments spreadsheet click  Upload Mass Payment File.

5. Choose the file (one or more) to upload. Select the program if the mass payment is part of a payment program. If there are any special instructions, please enter them in the Additional Information field.

Note for aggregators or agencies: If you are submitting a file on behalf of a customer, please select the customer from the Remitting Company drop list. If you do not see this drop list, please email support@xtrm.com for access. If you do not see your customer in the drop list, please search for them and add them to your Contact list Once added, they will appear in this drop list.

Note: Promoters should select Not Applicable for the remitting wallet. 

6. Click Submit. If there are sufficient funds in your account, we will process the payment file within 48 hours. If not, we will invoice you or you can click the Fund link on the left to select an alternative wallet funding method.

Our responsibility

We receive your payment submission file and will confirm the total and send the invoice from email billing@xtrm.com.

Your responsibility

Pay invoice preferably via Bank Transfer or Bank (ACH) Debit. Note that you can pre-fund your account, which reduces the time to make payments since we don't have to wait for the funds.

Our responsibility

Once funds are received, we will fund your wallet and process the payment submission file, which credits the recipients' XTRM digital wallet. From there, users can transfer funds to their bank account, digital gift cards, prepaid Visa, etc.; they have the choice.

Duration

The delay between file submission and processing depends on how quickly the invoice is paid. But once the wallets are funded, it's usually no more than 48 hours for processing to completion.