XTRM Identity Levels (IDL) and Limits Overview for Companies


XTRM has four distinct identity levels based on the completeness of your company identity profile. If you want to apply for advanced services to fund your account and sent payments, please ensure your identity profile is completed to 100%.


IMPORTANT FOR COMPANIES - ONLY the master admin can get the identity profile to 100% (Green). When completing their profile, controllers, managers and standard users are doing it for their regional office or regional legal entity (subsidiary), which does not contribute towards global compliance. The master admin should complete the identity profile using their HQ information (versus a regional office/entity info), increasing their identity level and increasing the fund, send, and transfer limits for all regions and users. They should also complete the advanced services profile if they need access to advanced services.



Identity Level
Description
Identity Profile Completeness (Master Admin Login)
Requirements

Draft

Account creation initiated
Red
Email address

Basic

Receive payments. Limited transfer limits
Blue
Draft + First and last name, company name, and web address

Standard

Receive payments. Increased transfer limits.
Orange
Basic + Mobile and company phone number, business address.

Advanced

Receive and make payments. High-volume payments and FX
Green
Standard + Business tax ID # including uploads of a government photo ID, business tax doc and utility bill



Identity levels are displayed to company users in their profiles and settings. Each profile field with an X or checkmark icon indicates whether it is completed or not, contributing to the overall profile completeness.

Icons look like this:


An increased Increased Identity Level (IDL) will enhance your Fund, Send, and Transfer limits. However note, it does not impact your ability to receive payments into your wallets.



How to increase your account identity level. (IDL) - Company Accounts


The identity level is set by completing the master admin profile only since they are considered the authorized account signatory for compliance purposes. Other regional admins can complete their profile, but it will not be applied to the compliance identity Level (IDL). 


Follow the below steps to complete your company profile 


1.  Select "Identity" on the left-hand menu and complete the three sections until all are noted as "Complete." 


 


2. Complete all fields for the "Organization Details." 


3. Upload the three mandatory documents.

  • Government Photo Identification - to identify the account administrator through Persona
  • Company Tax Document- to identify the company
  • Utility Bill - to identify the physical address of the business




How to increase limits even further than the default for Advanced Identity Level


Once your profile is 100% complete and the identity level is set to "Advanced," you can request even higher than the default limits by emailing us at support@xtrm.com.


Note: These are global banking requirements that all financial institutions have to adhere to. We must collect both authorized person and company information for anti-fraud purposes. We fully understand, respect, and adhere to all global privacy regulations, and we do not share information as per our strict privacy policy.