My bank link says 'Pending'

Adding your bank to your profile is typically an instant process. Sometimes when linking you may get a response where the bank linking status comes back as 'Pending'.

The simplest solution is often to delete your bank and re-add, and triple check the bank information you entered is correct.

If this still doesn't work, and it still says 'Pending' after re-linking, don't worry. Please read the following

The main reasons this happens:

1. You entered incorrect banking details. 

Bank Details: Please carefully check the details you entered for your bank account. They are typically displayed on the bottom of  your checks. See below for some examples. Please check that you entered the correct Acct # and Bank code #.  Bank codes have different names in different countries. For example in the UK they are called SORT codes, in the US - routing codes and in Australia  - BSB code. For bank codes help by country click HERE

Name and Address: Also make sure the address you entered matches the address and name on the bank you are linking. Don't put the address as someone elses that doesnt match your address on the bank you are linking.

Important: If you realize an error, delete the pending linked bank and start again. 

2. You live in a country where additional bank restrictions apply.

Some countries have additional security requirements for that require us to do some additional checks. This is designed to protect you from fraud. In this case we may securely contact you and ask for some additional information in order to get the bank securely linked for you. 

In this case please just be patient and wait until we contact you or the bank gets approved.

Note: If you see your pending bank has been deleted it means you entered incorrect data and should re-try being careful to enter accurate data. 

Make sure you entered the correct bank code.

Bank Code Guide

Bank codes have different names depending on which country your bank account is located. Below is a link to a list that will give you some guidance on which number to choose and how it is referred to in your country:

For US banks make sure you use the correct routing code. These can vary between ACH and Wire. For the US, make sure you use the ACH routing code. If you are not sure ask your bank. 

For bank codes help by country click HERE