USER027 - How do I transfer my funds to my bank account

To transfer funds to your bank account, first, you must link your bank.

1. Click on the Banks icon found on the left-hand menu and then click Link Bank Account. 

2. Enter in the bank account details, click on Continue 

To ensure accurate processing of your bank account details, please complete the form carefully. Mistakes can cause delays, with transfers potentially being returned up to 10 days later. If the status of your transfer shows as "Pending," don't be alarmed. First, try deleting and re-linking your account, and double-check that all information is correct. If the status remains "Pending" after 24 hours, verify if the account has been successfully linked. If the details you provided are incorrect, we will notify you to make the necessary updates.

A formatting guide to help your link bank account can be found HERE.

3. Once your bank account is linked, click the Transfer button. Follow the on-screen instructions to complete the transfer to your linked bank account.

• Instant bank transfer end of business day
• Standard bank transfers take 2 to 5 business days, depending on your location and bank.
• Rapid transfer available if instant bank transfer is not supported by the receiving bank and only available for US card users. 

Please note that bank transfers are not processed on weekends or bank holidays.

4. Select the Transfer Method and sselect the Verification Method to proceed with the Transfer. 

5. The Rapid Bank transfer option is available if Instant Transfer option is not supported by the receiving bank. This method uses the Bank Card and only available within the US.