USER027 - How do I transfer my funds to my bank account

Modified on Wed, 13 Nov at 7:20 AM

To transfer funds to your bank account, first, you must link your bank.

1. Click on the Banks icon found on the left-hand menu and then click Link Bank Account.

2. USA customers can choose between Standard transfer and Rapid bank transfer (using Debit Card details).

Rapid Bank Transfer- Use your debit card number

Standard bank transfers - link your bank account instructions.

To ensure accurate processing of your bank account details, please complete the form carefully. Mistakes can cause delays, with transfers potentially being returned up to 10 days later. If the status of your transfer shows as "Pending," don't be alarmed. First, try deleting and re-linking your account, and double-check that all information is correct. If the status remains "Pending" after 24 hours, verify if the account has been successfully linked. If the details you provided are incorrect, we will notify you to make the necessary updates.

A formatting guide to help your link bank account can be found HERE.

3. Click the Transfer button to transfer your funds.

Once your bank account is linked, click the Transfer button. Follow the on-screen instructions to complete the transfer to your linked bank account.

Rapid bank transfers are processed instantly.
Standard bank transfers take 2 to 5 business days, depending on your location and bank.

Please note that bank transfers are not processed on weekends or bank holidays.

4. The transfer will show up in your bank account from the remitters name or XTRM Inc., similar to this, depending on your bank.

Rapid Bank Transfer

Standard Bank Transfer