Bank Information

BANK001 - Why Was My Bank Transfer Returned.
I transferred my funds using bank transfer but they have been returned. Why is that? The most common reason is you incorrectly entered your bank details...
Thu, 8 Oct, 2020 at 5:31 PM
BANK002 - Selecting the Correct Bank Code
When linking banks for yourself or your connected customers, the most common error is entering the wrong bank code. Bank codes have different names depe...
Thu, 24 Dec, 2020 at 10:54 AM
BANK003 - Bank Transfer FAQ
How long will my bank transfer take? Standard Transfer Rapid Transfer (Coming soon) USA 2 to 7 days (Not including weekends and holidays) ...
Thu, 21 Jan, 2021 at 9:41 AM
BANK004 Bank Formatting Guide
Requirements for all currencies 1) Beneficiary Bank Full Name and Address or SWIFT Code (preferred) *Note: If Branch Location is included, it will expedit...
Mon, 6 Jul, 2020 at 11:38 AM
BANK005 - Pending Bank Linking
My bank link says 'Pending' Adding your bank to your profile is typically an instant process. Sometimes when linking you may get a response wh...
Mon, 30 Nov, 2020 at 1:09 PM
BANK006 - HV (High Value or Wire) v LV (Low Value or ACH/SEPA etc)
LV (Low Value) takes from 2 to 5 business days, not including weekends (bank do not operate at weekends) HV (High Value) takes 1-3 business days for dom...
Mon, 10 Aug, 2020 at 1:53 PM
BANK007 - High Value v Low Value (Free) Transfer Methods By Country
# Currency Code Country Currency name LV v HV Method 1 AED United Arab Emirates Dirham LV LV 2 AUD Australia Dollar LV ACH 3 CAD Canada ...
Mon, 7 Dec, 2020 at 10:55 AM
BANK008 - Bank Linked for ACH Debit Fails
If your bank link for ACH debit fails, it is usually due to the connection to you bank having been changed. Examples of things that might cause this.  1...
Mon, 30 Nov, 2020 at 4:12 PM
BANK009 - Transfer Temporarily Suspended
In rare instances a previous transfer may not have completed. Whilst we are completing that transfer you cannot do any more transfers. We apologize for the ...
Wed, 9 Dec, 2020 at 10:59 AM
BANK010 - Bank Has Been Removed.
Your bank has been deleted. Do not worry, simply delete and re-link your bank. We know this is frustrating but it happens for one of the following reasons: ...
Wed, 9 Dec, 2020 at 10:55 AM