My bank link says 'Pending'
Adding your bank to your profile is typically an instant process. Sometimes when linking you may get a response where the bank linking status comes back as 'Pending'. Please read below for help.
If you are linking a bank in a major currency
- US Dollar (USD)
- Euro (EUR)
- Japanese Yen (JPY)
- British Pound (GBP)
- Swiss Franc (CHF)
- Canadian Dollar (CAD)
- Australian Dollar (AUD)
- New Zealand Dollar (NZD)
If you are linking a bank account holding a currency that is considered 'exotic'
- Norwegian Krone
- Polish Zloty
- Czech Koruna
- Hungarian Forint
- Russian Ruble
- Turkish Lira
- Chinese Yuan Renminbi
- Singaporean Dollar
- Hong Kong Dollar
- South Korean Won
- Thai Baht
- Malay Ringgit
- Indonesian Rupiah
- Indian Rupee
- Mexican Peso
- Brazilian Real
- South African Rand
If you did delete and re-link and it still says 'Pending' after re-linking, don't worry. Please read the following
The main reasons this happens:
1. You entered incorrect banking details.
Bank Details: Please carefully check the details you entered for your bank account. They are typically displayed on the bottom of your checks. See below for some examples. Please check that you entered the correct Acct # and Bank code #. Bank codes have different names in different countries. For example in the UK they are called SORT codes, in the US - routing codes and in Australia - BSB code. For bank codes help by country click HERE
Name and Address: Also make sure the address you entered matches the address and name on the bank you are linking. Don't put the address as someone elses that doesnt match your address on the bank you are linking.
Important: If you realize an error, delete the pending linked bank and start again.
2. You live in a country where additional bank restrictions apply.
Some countries have additional security requirements for that require us to do some additional checks. This is designed to protect you from fraud. In this case we may securely contact you and ask for some additional information in order to get the bank securely linked for you.
In this case please just be patient and wait until we contact you or the bank gets approved.
Note: If you see your pending bank has been deleted it means you entered incorrect data and should re-try being careful to enter accurate data.
Make sure you entered the correct bank code.
Bank Code Guide
Bank codes have different names depending on which country your bank account is located. Below is a link to a list that will give you some guidance on which number to choose and how it is referred to in your country:
For US banks make sure you use the correct routing code. These can vary between ACH and Wire. For the US, make sure you use the ACH routing code. If you are not sure ask your bank.
For bank codes help by country click HERE