IMPORTANT: Companies using XTRM typically have one org account worldwide. And, within that account you can set up separate geographical entities for regional access using regional currency wallets and role feature-based user access. If you are creating a company org account and you get an alert saying your company already has an org account, then we recommend you contact the master or regional controller users and request access and create a new entity under your org if required. If you are not sure who they are, email us at

More info on organizations and entities here

1. You are registering your company at

When registering your own company at or and the company name or email domain is already in use, the system will let you know with a warning message (see below).  In that case, we recommend you contact the master or controller users of the existing company account and ask them to add you as a user if you need access. It is typical for a company with multiple subsidiaries to have one account with multiple admins with different access levels. 

2. You are a logged-in company adding another company as a beneficiary.

If you are logged in to a company account as a manager or remitter, and whilst adding a new company beneficiary, you get this message:

then try to find the company by searching for them on the email domain you are trying to use. You can search by domain name - for example, if the company you are adding is at, then search on " acme systems." If you select it then you can add them as a beneficiary and/or request to be connected. This will avoid you from creating another company org account for the same company, which might cause confusion.