IMPORTANT: Companies using XTRM typically have one account worldwide and control regional access using regional currency wallets and role and feature-based admin access. If you are creating a company account and you get an alert saying your company already has an account then we recommend you contact your master or manager admins and request access. If you are not sure who that is, email email@example.com and we will let you know.
1) You are registering your company at www.xtrm.com:
If you are registering your own company at www.xtrm.com or firstname.lastname@example.org and the company name or email domain is already in use, the system will let you know with a warning message (see below). In that case, we recommend you contact the master or manager administrators of your existing company account and ask them to add you as an admin if you need access. It is typical for a company with multiple subsidiaries to have one account with multiple admins with different levels of access.
2) You are a logged-in company adding another company as a beneficiary.
If you are logged in to a company account, as a manager or remitter, and whilst adding a new company beneficiary you get this message:
then try to find the company by searching for them on the email domain you are trying to use. You can search by domain name - for example, if the company you are adding is at www.acmesystems.com then search on 'acmesystems'. If you get a search hit then you can add them as a beneficiary and/or request to be connected. This is to avoid you creating another company account for the same company which might cause confusion.