IMPORTANT: Companies using XTRM typically have one org account worldwide, and within that account can set up separate geographical entities for regional access using regional currency wallets and role feature-based user access. If you are creating a company org account and you get an alert saying your company already has an org account, then we recommend you contact your master or regional controller users and request access and create a new entity under your org if required. If you are not sure who that is, email firstname.lastname@example.org.
More info on organizations and entities here
1. You are registering your company at www.xtrm.com:
If you are registering your own company at www.xtrm.com or email@example.com and the company name or email domain is already in use, the system will let you know with a warning message (see below). In that case, we recommend you contact the master or manager administrators of your existing company account and ask them to add you as an admin if you need access. It is typical for a company with multiple subsidiaries to have one account with multiple admins with different access levels.
2. You are a logged-in company adding another company as a beneficiary.
If you are logged in to a company account as a manager or remitter, and whilst adding a new company beneficiary, you get this message:
then try to find the company by searching for them on the email domain you are trying to use. You can search by domain name - for example, if the company you are adding is at www.acmesystems.com, then search on " acme systems." If you select it then you can add them as a beneficiary and/or request to be connected. This will avoid you from creating another company org account for the same company, which might cause confusion.