XTRM is a global multi-tenant payment system. This means we typically have one organization account for a company worldwide with separate secure logins for regional managers.
If you have arrived at this page, you most likely already have a global company account and are seeking access to log in to that account. In this case, please contact the master admin or any listed users to request access. Email us at support@xtrm.com if you do not know who the users are, or ask your internal support or integration partner for the list. If you came into XTRM via SSO, you could click to request access, and an email will be sent to that person.
You may need access to specific wallets based on currency or your region. You can request access to specific wallets and features from your master admin, controller, or manager users. More info HERE.
More Details
Account roles and security handle the separation of access to wallets and funds. Regional offices can have specific access to regional wallets and functions. It is identical to separate accounts from a compliance and security perspective but provides for global account management and reporting. It also simplifies onboarding times and ensures more accurate and faster payments while ensuring only the right people have access to the right funds and services.
Key terms:
| Term | Description |
| Company Account | This is your global account worldwide. It has a unique Organization ID - SPNXXXXXXXX |
| Master Admin | This is the key global administrator. There is one master admin per global account |
| Controller Users | These are your multi-regional or entity administrators. There can be any number of controller users |
| Manager Users | These are your regional managers. There can be any number of manager users |
| Standard Users | These are your regional or program-specific users. There can be any number of standard users |
| Wallets | Within an account, you can have as many currency wallets are required |
More info HERE
Onboard methods:
- Register at www.xtrm.com
- Register at <<yourcompanyname>>.xtrm.com
- Automatically via the first payment
- Automatically via SSO
Compliance:
When onboarding your company, we will verify that the registered company is legitimate.
Email and Domain:
The master admin must be a single person using an email domain that matches your company domain. Group emails such as marketing@acme.com or free email domains such as @gmail.com or @yahoo.com are not accepted, and the application will be denied.
Company Profile:
As you complete your company Identity profile, it will increase your level and transfer limits.
More info HERE
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article