XTRM is a global multi-tenant payment system. This means we have one organization account for a company worldwide with separate regional sub-account profiles for regional managers or regional legal entities (subsidiaries). It applies whether you are sending or receiving funds.


This provides global compliance and reporting while maintaining a secure separation of regional services and legal entities (subsidiaries).

Register your global headquarters company first. i.e. register ACME Inc HQ. (Not ACME Region 1 or ACME Region 2) If you are a region or a local legal entity (subsidiary), you can register your company HQ with your email but you may want to change the master admin at a later date.

Separation of access to regional wallets and funds is handled by account roles and security. Regional offices can have specific access to regional wallets and functions. It is identical to separate accounts from a compliance and security perspective but provides for global account management and reporting. It also simplifies onboarding times and ensures more accurate and faster payments whilst ensuring only the right people have access to the right funds and services.

There are no limits to the number of users that can have secure access to the organization's account. 

Some key terms:

Company AccountThis is your global account worldwide. It has a unique Organization ID - SPNXXXXXXXX.
Master AdminThis is the key global administrator. There is one master admin per global account.
Controller UsersThese are your multi-regional or entity administrators. There can be any number of controller users.
Manager UsersThese are your regional manager users. There can be any number of manager users.
Standard UsersThese are your regional or program-specific users. There can be any number of standard users.

Within an account, you can have as many currency wallets as you like.

Onboard methods:

  • Register at www.xtrm.com
  • Register at <<thirdparty>>.xtrm.com
  • Automatically via the first payment
  • Automatically via SSO


When onboarding your company, we will check your company to ensure you are a legitimate company. 

Email and Domain:

The master admin must be a single person using an email domain that matches your company domain. Group emails such as marketing@acme.com or free email domains such as @gmail.com or @yahoo.com are not accepted.

Identity Profile:

Completing your Identity profile during the company onboarding process is essential for raising your identity level and increasing payment and transfer limits. If you are solely receiving funds, ensure to complete the "Identity" section profile, which involves uploading required Identity documents. Understanding identity levels and limits for companies

Additionally, remitters tasked with sending payments must also complete the "Advanced Services" application. 

Quick start - Completing your company profile 

Connected Accounts:

You can "Connect" to partners, customers, and suppliers in order to view additional information and see additional transaction information.