COMPLIANCE001 - Understanding identity levels and limits for companies - IDL

XTRM Identity Levels (IDL) and Limits Overview for Companies

XTRM has four distinct identity levels based on the completeness of your company identity profile. If you want to apply for advanced services to fund your account and send payments, please ensure your identity profile is completed to 100% to apply for "Advanced Services".

The master admin and Controller users can increase the IDL for the global organization. However only the master admin can get the identity profile to 100% (Green). The master admin should complete the identity profile using the Primary Entity details (versus a regional office/entity details), increasing the organizations identity level will increase the fund, send, and transfer limits for all regions and users. Managers and standard users can complete their profile for their regional office or regional legal entity (subsidiary), which does not contribute towards global compliance. 

Identity Level	Description	Identity Profile Completeness (Master Admin Login)	Requirements
Draft	Account creation initiated	Red	Email address
Basic	Receive payments. Limited transfer limits	Blue	Draft + First and last name, company name, and web address
Standard	Receive payments. Increased transfer limits.	Orange	Basic + Mobile and company phone number, business address.
Advanced	Receive and make payments. High-volume payments and FX	Green	Standard + Business tax ID # including uploads of a government photo ID, business tax doc. A utility bill and/or bank statement may be requested in certain circumstances.

Identity levels are displayed to company users in their profiles and settings. Each profile field with an X or checkmark icon indicates whether it is completed or not, contributing to the overall profile completeness.

Icons look like this:

An increased Increased Identity Level (IDL) will enhance your Fund, Send, and Transfer limits. However note, it does not impact your ability to receive payments into your wallet.

Follow the below steps to complete your global organizational Identity Level. (IDL)

1.  Select "Identity" on the left-hand menu and complete the three sections using 'Update' button until all are noted as "Complete." 

2. Complete all fields for the "Organization Details." 

3. Upload the three mandatory documents.

• Government Photo Identification - to identify the account administrator through Persona.
• Company Tax Document- to identify the company
• Utility Bill - to identify the physical address of the business

How to increase limits even further than the default for Advanced Identity Level

Once your profile is 100% complete and the identity level is set to "Advanced," you can request even higher than the default limits by emailing us at support@xtrm.com.

Note: These are global banking requirements that all financial institutions have to adhere to. We must collect both authorized person and company information for anti-fraud purposes. We fully understand, respect, and adhere to all global privacy regulations, and we do not share information as per our strict privacy policy.