If you have submitted a payment or results file and want to know the status, you can log in and check. See below. We also send you an alert via email when the status of a payment changes. You can log in to your account and set the recipients of the 'payment status' alert email to one or more admins.

Here is a list of the payment submission status sent via email and also displayed in your online account.

SubmittedThe payment file has been submitted successfully
Pre-processingThe payment file is being validated and errors identified and corrected
InvoiceWe have submitted an invoice to you for wallet funding in order to process the payment submission
Fund receivedWe have received funding for the payout submission
Prefund TransferFunds are being moved to the correct sub-ledger account. This can take anything from 3 to 5 business days
Queued for ProcessingThe payment file is correct, funds are available and the file is queued for processing
ProcessedThe payment file has been successfully processed.

To find the status, log in to your account and go to 'Send', click on 'Mass Payments'