If you have submitted a payment or results file and want to know the status, you can log in and check. See below. We also send you an alert via email when the status of a payment changes. You can log in to your account and set the recipients of the 'payment status' alert email to one or more admins.
Here is a list of the payment submission status sent via email and also displayed in your online account.
|Submitted||The payment file has been submitted successfully|
|Pre-processing||The payment file is being validated and errors identified and corrected|
|Invoice||We have submitted an invoice to you for wallet funding in order to process the payment submission|
|Fund received||We have received funding for the payout submission|
|Prefund Transfer||Funds are being moved to the correct sub-ledger account. This can take anything from 3 to 5 business days|
|Queued for Processing||The payment file is correct, funds are available and the file is queued for processing|
|Processed||The payment file has been successfully processed.|
To find the status, log in to your account and go to 'Send', click on 'Mass Payments'