Help With Using XTRM

USER001 - Which account type do I need?
There are four account types. Personal, Company, Manager, and Developer Type Audience Description   Individuals This account allows ind...
Wed, 17 May, 2023 at 10:05 AM
USER002 - Problems logging into XTRM
If you are having problems logging in, here are a few tips.  XTRM does not have access to or can view or change emails and passwords. They are secure an...
Wed, 17 May, 2023 at 10:06 AM
USER003 - Transaction tracking
Transaction Tracking You can track every transaction in your account, including all debits and credits, currency exchanges, wallet funding, and wallet...
Wed, 17 May, 2023 at 10:07 AM
USER004 - Personal Accounts - Changing your login information i.e. email or password
If you need to change your login information, such as email or password, please Login to XTRM  and click on the "Settings" cog top right. See th...
Wed, 17 May, 2023 at 10:08 AM
USER005 - Personal Accounts - Adding personal information (Mobile, SSN, Tax ID, Photo etc.) to your profile.
XTRM is a highly secure platform, and we keep all of your information private. In certain situations, we need your data for compliance and tax reporting pu...
Wed, 17 May, 2023 at 10:09 AM
USER006 - Personal Accounts - How to check your account balance and payments
Login to your account.  The balance of your wallet(s) is displayed on the home page. If you have multiple currency wallets, you can switch to see the ...
Wed, 17 May, 2023 at 10:09 AM
USER007 - Personal Accounts - Delayed or missing wallet payment
If you have a missing or delayed wallet payment, please read and consider the following:   Ensure you have signed up and followed all the p...
Mon, 12 Jun, 2023 at 9:47 AM
USER008 - Did not receive your Virtual Visa or Gift Card redemption email?
If you didn't receive the email to redeem your Virtual Visa, MasterCard, or Digital Gift Card, please follow the following steps. 1. Check your spam...
Mon, 23 Oct, 2023 at 9:21 AM
USER009 - How to close my account.
You can close your account at any time. 1. Log in to your account. 2. Click on the "Settings" cog on the top right 3. Click on "Clo...
Wed, 17 May, 2023 at 10:14 AM
USER011 - Prepaid Virtual Visa or Mastercard FAQ
Swift prepaid solutions issue prepaid Virtual Visa or Mastercard. If you or your customers are having issues after receiving the card details, they must c...
Mon, 19 Feb, 2024 at 10:35 AM