Help With Using XTRM

USER001 - Which account type do I need?
There are four account types. Personal, Company, Manager, and Developer Type Audience Description   Individuals This account allows ind...
Wed, 17 May, 2023 at 10:05 AM
USER002 - Login Issues
If you are having problems logging in, here are a few tips: Password Security: XTRM does not have access to view or change passwords. They are secure ...
Wed, 11 Sep, 2024 at 8:20 AM
USER003 - Transaction tracking
Transaction Tracking You can track every transaction in your account, including all debits and credits, currency exchanges, wallet funding, and wallet...
Wed, 11 Sep, 2024 at 9:26 AM
USER004 - Personal Accounts - Changing your login information i.e. email or password
If you need to change your login information, such as email or password, please Login to XTRM  and click on the "Settings" cog top right. See th...
Wed, 11 Sep, 2024 at 1:03 PM
USER005 - Personal Accounts - Adding personal information (Mobile, SSN, Tax ID, Photo etc.) to your profile.
XTRM is a highly secure platform, and we keep all of your information private. In certain situations, we need your data for compliance and tax reporting pu...
Sat, 14 Sep, 2024 at 6:40 AM
USER006 - Personal Accounts - How to check your account balance and payments
The balance of your wallet(s) is displayed on the home page. If you have multiple currency wallets, you can switch to see the balance of each wallet. ...
Wed, 3 Jul, 2024 at 6:22 PM
USER007 - Personal Accounts - Delayed or missing wallet payment
If you have a missing or delayed wallet payment, please read and consider the following:   Ensure you have signed up and followed all the p...
Wed, 3 Jul, 2024 at 6:24 PM
USER008 - Did not receive your Virtual Visa or Gift Card redemption email?
If you didn't receive the email to redeem your Virtual Visa, MasterCard, or Digital Gift Card, please follow the following steps. 1. Check your spam...
Tue, 18 Jun, 2024 at 9:20 PM
USER009 - How to close my account.
You can close your account at any time. 1. Log in to your account. 2. Click on the "Settings" cog on the top right 3. Click on "Clo...
Wed, 3 Jul, 2024 at 6:26 PM
USER011 - Prepaid Virtual Visa or Mastercard FAQ
If you or your customers are having issues after receiving the prepaid debit card redemption email, the card owner must contact the supplier directly.  ...
Fri, 17 May, 2024 at 8:23 AM