General Help Center

1) Login to XTRM 2) Select 'Profile' in the left menu 3) Select 'Employer'  4) Select 'Edit'

If you didn't receive the email to redeem your Virtual Visa, MasterCard or Digital Gift Card please follow the following steps. 1) Check you spam f...

If you entered incorrect bank information such as the wrong account number when linking your bank to XTRM, then that transfer will be returned and then cred...

I transferred my funds using ACH or Wire but they have been returned. Why is that? The most common reason is you incorrectly entered your bank details. ...

You can login to your account and using our preferred exchange rates exchange currency from on to another. 

VIN or Serial won't validate??   XTRM is required by certain manufacturers to not pay riders when the VIN  information provided cannot be validat...

Adding competition equipment (motorcycle, car etc) to your profile and validating you VIN or Serial # (if required) Some paying companies require th...

If you need to notify new users on how to sign up for XTRM and how payments will work, the template below can be used to email them. You can cut/paste an...

When transferring funds to a prepaid card, choose your currency if listed. If the currency is not listed you can still transfer using any other currency,...

Due to some currency restrictions by banks, in order to fund your wallet in the currency you selected, you will need to first convert to an unrestricted cur...