This allows you to edit a connected individual's mobile number.  

Note: You will need the individual on the phone to validate the one-time passwords in real-time.

1) Search for the user by name, email or account number. If you are connected to them, you will see the edit link to the right of their mobile number. 

2) Click to edit their mobile number. 2 one time passwords are sent - one to their new mobile phone and one to the existing email on record for them. They will need to provide both to you. Enter both numbers and click 'Verify.'  If verified successfully, the mobile number is updated.