XTRM uses one-time passcodes (OTP), also known as Multi-Factor Authentication (MFA), during login and certain transactions, such as bank transfers, for additional security. These are sent via email or text if the user or company has their mobile number in their profile. One-time passwords are sent instantly and expire after a short period.
No Option for Texted OTP:
- If you are not getting the option to have OTPs texted to you, please add your mobile number to your profile.
OTP Timing Out via Email:
- If the OTP arrives via email and doesn't work because it timed out, this may be due to delays caused by your email provider or internal company system. We send them instantly.
- To avoid this issue, add your mobile number to your profile to receive OTPs via text.
- If you cannot log in, email us at support@xtrm.com and request we add your mobile number to your profile.
By following these steps, you can ensure that your account remains secure and that any unrecognized devices are removed promptly. Additionally, managing your OTP settings can help prevent issues with timeouts and delays.
One-time passwords are also required to confirm transfers.
One Time Password (OTP) or Multi-factor Authentication (MFA) is defaulted to OFF for all accounts. Logging in from a different IP address will prompt you for an OTP. For added security, companies and individuals can enable this feature to ON, which will prompt an OTP at every login.
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