XTRM is a global multi-tenant payment system. This means we typically have one account for an organization worldwide with separate logins with delegated wallet access for regional admin managers.
The first person to sign up is designated the 'Master Admin' and should register with the company headquarter details i.e register ACME Inc HQ. and associated address (Not ACME Region 1 or ACME Region 2). If you are a company regional office, you should register your company HQ details with your email but you may want to change the master admin at a later date.
When considering who is to be the master admin for your company account, since XTRM is a financial services account regulated in the same way as a bank, we recommend you choose someone that has financial signatory approval for your company. This is often someone in the exec team or finance group. This person is not solely responsible for managing the account, but can delegate responsibility to regional managers (manager admins and standard admins).
Separation of access to wallets and funds is handled by account roles and security. Regional offices can have specific access to regional wallets and functions. It is identical to separate accounts from a compliance and security perspective but provides for global account management and reporting. It also simplifies onboarding times and ensures more accurate and faster payments whilst ensuring only the right people have access to the right funds and services.
Some key terms:
Term | Description | # |
| Organization | This is your global account worldwide. It has a unique Organization ID (OID) - the format is SPNXXXXXXXX. | 1 |
| Wallets | Within an account you can have as many currency wallets as you like. | Any |
| Master Admin | This is the key global contact. There is one master admin per global account. This person should typically be a person in finance or treasury with company signatory authority. This person has full access to all services. Admins have unique account ID's (AID) starting with SPAXXXXXXX. | 1 |
| Manager Admin | These are trypically regional administrators. There can be any number of manager admins. These also have full access to all wallets and services and can create and manage standard admins. Admins have unique account ID's (AID) starting with SPAXXXXXXX. | Any |
| Standard Admin | These are your regional program and wallet administrators. There can be any number of standard admins. Very granular access can be set to these admin types. Admins have unique account ID's (AID) starting with SPAXXXXXXX. See below. | Any |
✓ = Yes X = No O=Optional (Access Level Setting)
| 4 Admin Levels: | Master Admin | Manager Admin | Standard Admin | Suspended |
| Typical Role | Senior Finance | Finance, Department Head | Department Manager | N/A |
| # of Admins | 1 | Any number | Any number | Any Number |
| Login to Company Account | ✓ | ✓ | ✓ | X |
| Delete Admins | ✓ | X | X | X |
| Create Admins | ✓ | ✓ | X | X |
| Suspend Admins | ✓ | ✓ | X | X |
| Set Admin Access Levels | ✓ | ✓ | X | X |
| Send Password Reset Emails | ✓ | ✓ | X | X |
| Fund Wallets | ✓ | ✓ | O | X |
| Send Funds | ✓ | ✓ | O | X |
| Transfer Funds (withdraw) | ✓ | ✓ | O | X |
| Currency Exchange | ✓ | ✓ | O | X |
| Create Programs | ✓ | ✓ | O | X |
| Link Banks | ✓ | ✓ | O | X |
| Create Edit Claims | ✓ | ✓ | O | X |
| Create Edit Beneficiaries | ✓ | ✓ | O | X |
| Create Edit Connected | ✓ | ✓ | O | X |
| Create Edit Wallets | ✓ | ✓ | O | X |
| View Claims | ✓ | ✓ | O | X |
| View Reports | ✓ | ✓ | O | X |
| View Beneficiaries | ✓ | ✓ | O | X |
| View Connected | ✓ | ✓ | O | X |
| View Wallets | ✓ | ✓ | O | X |
There are 4 template levels of access
| Level | Access |
| Full | Full access to all features |
Custom | Custom access to features |
| View | View only access to wallets and features |
| Limited | Limited access to basic features |
To set custom access levels, a master or manager admin can edit any admin and click on the Set Custom Access button
They are then taken to the screen to set custom access levels:
