If you didn't receive the email to redeem your Virtual Visa, MasterCard or Digital Gift Card, please follow the following steps.


1) Check your spam folder for the redemption email. 


2) Please make sure your company hasn't blocked emails from the domain @xtrmmail.com


3) You can resend the email by logging in, going to transaction details, and clicking on the link to resend. (see below)


4) If none of this works, please email support@xtrm.com, and we can resend it to another email address. You should change the email to receive future redemption emails in your settings to one that works. (See the last screenshot)





How to change the email used for your redemption emails.


1) Click settings in the left menu.


2) Click 'Payment Accounts' in the top menu


3) Edit the relevant email addresses.