Prepaid Virtual Visa or Mastercards are issued by swift prepaid solutions. If you or your customers are having issues  they must contact them directly HERE or by calling any of these numbers. 

USD or CAD 877-325-8444
EURO or GBP44-2035142425

What is a Virtual Prepaid Visa Card?

A Virtual Prepaid Visa Card is a 16 digit card account that will be displayed immediately. You can start shopping online, over the phone, or add the card to your favorite retailer or fast food mobile app, wherever Visa debit is accepted. NOTE: A Virtual Prepaid Visa Card cannot be used in a physical store.

Is there a fee for a Physical Prepaid Visa Card?

Yes. There is a $3.00 fee for the creation and shipment of your new Physical Prepaid Visa Card.

How long will it take to receive my Physical Prepaid Visa Card?

Standard delivery is 5 – 7 business days to receive your Physical Prepaid Visa Card. It will be shipped in a plain white envelope. NOTE: For orders outside of the US, delivery times vary.

How long do I have to redeem and spend?

After you receive the redemption link by email:
  • 4 Months to Redeem the reward for a Virtual or Physical Reward
  • 7  months to spend the rewards for USD and CAD
  • 12  months to spend the rewards for EUR, GBP, AUD, INR, HKD, JPY

  • Can I change from a Virtual Prepaid Visa card to a Physical Prepaid Visa Card?

    Once you have made your choice, the card cannot be changed.

    Can I combine more than one alpha-numeric promocode for a single Prepaid Visa Card?

    Yes. You can bank your alpha-numeric promocode for redemption at a later time. Simply choose the “Bank now, redeem later” option when choosing your reward in your Prepaid Code Center Account. There is a convenience fee of 5% of the total redemption that is deducted from the new card. That fee cannot be less than $1.00 or greater than $5.00. A maximum value of $1,000.00 can be redeemed on to a card at a single time.

    Can I un-bank a code/ redeem a banked code without the fee?

    Yes, you can redeem banked codes one by one for no charge.

    Can I get cash for my Prepaid Visa Card?

    No. There is not an option to redeem for cash.

    Does my alpha-numeric promocode expire?

    For USD and CAD currencies, you will have 4 months to redeem your alpha-numeric promocode at the redemption site. Once you have redeemed for your choice of Prepaid Visa/Master Card, you’ll have 7 months to use your card.

    For EUR, GBP, HKD, AUD, JPY, INR currencies, you will have 6 months to redeem your alpha-numeric promocode at the redemption site. Once you have redeemed for your choice of Prepaid Visa/Master Card, you'll have 12 months to use your car.

    I did not receive my Security PIN. What should I do?

    You may be emailed a security PIN after you select your Prepaid Visa Card, which you will use to complete the redemption process. If you do not receive the Security PIN, you may click the Resend PIN option to have another PIN email sent to you. Be sure to check your junk mail or spam folder for the email. NOTE: The Resend PIN email will be sent to the email assigned to the user name you created.

    Why is my Prepaid Visa Card being declined?

    You can view your transaction history and reasons for decline in your Prepaid Code Center Account at Our Customer Service team can be reached through the Contact Us link on , by phone, or email, please see below.

    If you have any questions, click HERE Alternatively, call prepaid solutions at +1 (877) 325-8444 between 8:00 AM and 6:00 PM CST. 

    USD or CAD 877-325-8444
    EURO or GBP +44-2035142425
    JPY +81-3-6890-8680
    AUD +61-2-8046-6576
    ZAR +27-21-300-9878

    Additional FAQ's

    What is a Prepaid Digital Token?

    A Prepaid Digital Token is a 14-digit alpha-numeric code. A Token is given to you as a reward or payment for an incentive, promotion, or other type of approved program, and will usually be embedded in an email link. When you click the link or enter a valid Token, you can choose from various prepaid card products approved for the program.

    How can I get a Prepaid Digital Token?

    You can’t buy a Prepaid Digital Token yourself. Prepaid Digital Tokens are distributed by Program Sponsors to you as a reward or incentive.

    Do Prepaid Digital Tokens expire?

    Yes. The Prepaid Digital Token have an expiration date, following the Program Sponsor’s rules. Prepaid Digital Tokens can’t be used after expiration, so please pay attention to the date.

    Why do I need to create a username and password?

    If you may get multiple Prepaid Digital Tokens, you’ll be able to create a password-protected Digital Wallet, where you can see all your cards in one place including card details, mail dates, balances, PINs, spend history and more.

    What are the rules for username and password creation?

    For your security, it’s important that passwords and usernames are unique and hard to guess.

    Digital Prepaid Visa Wallet username rules:

    • Your username and password can’t be the same.
    • Your username must be at least 6 characters and no more than 50 characters.
    • Your username can have letters, numbers and special characters, but no spaces.
    • Letters within your username aren’t case sensitive. If you enter your username as lowercase the first time and uppercase later, both will work.
    • You can use your email address for your username, or something else if you’d like.

    Digital Prepaid Visa Wallet passwords rules:
    • Your password can’t be the same as your username.
    • Your password must be at least 7 characters and no more than 32 characters, including spaces.
    • Your password must have at least 1 uppercase letter, 1 lowercase letter and 1 number.
    • Your password can have special characters and symbols.
    • Letters within your password are case sensitive.

    Why do I have to check the box to say “I’m not a robot”?

    This checkbox is part of reCAPTCHA, which is a test used by many financial and e-commerce websites to protect the sites and their users from automated fraud robots, or “bots”. The test helps the website tell humans and bots apart because it’s easy for humans to solve but hard for bots and other malicious software to figure out. CAPTCHA helps us protect this website and your information.

    I forgot my password. How do I get into my prepid Visa Wallet?

    You can reset your password by clicking on the Forgot Your Username or Password? link on the home page. You’ll need to enter your username and answer the Challenge Question you set up when you made your Wallet. If your answer matches, we’ll email you a temporary password to use. You’ll pick a new password when you log in.

    Why do I need to provide my address?

    The address will be used to mail a physical plastic card to you, if you choose to get a physical card. The card address is also an important part of making sure you can use your virtual or physical card successfully. Most web merchants run address verification when you check out, to make sure that the address of the card and the address you give the merchant are a match. If you move or need to make an address correction for any reason, you can edit the card address at any time.

    How do I update my address?

    If you need to make an address correction for any reason, log into your Wallet, go to the Menu and click Profile. Here, you can edit your Wallet address, which means that the next card you add to your Wallet will use this address. You can also update the address of an individual card by clicking on a card in your Wallet or clicking on the original email that was sent to you. Then, select the Edit option, next to the address.

    What will you do with my personal information?

    Your information will only be used to create, deliver and service your card. We will never sell it to other companies or use it to market to you.

    I didn’t get my verification email. What should I do?

    You may be sent a verification email when giving your profile information, which helps us verify your identity and protect your card. If you don’t get the email within one minute, check your junk mail or spam folders first. You can also click Resend to have another email sent.

    How do I learn more about virtual and physical plastic cards?

    When looking at card options, you can click on the FAQ button to read Frequently Asked Questions and learn more about how virtual cards and physical plastic cards work and how to spend them. You can also click on a card in your Wallet or on the original email that was sent to you to read the FAQs and Terms for that card.

    What does ‘Save for Later’ mean?

    When choosing your card, you may see an option that allows you to save your Prepaid Digital Token for later. This option saves your token so you can combine the value of that token with other tokens at a later date to get one card for a larger value. You can view or combine your Saved Tokens by logging in and clicking on ‘Saved Tokens’. Be sure to notice the expiration date of the Prepaid Digital Token, because expiration still applies to saved tokens.

    I haven’t gotten the physical plastic card I chose. What should I do?

    We’ll send you an email when your card ships to let you know it’s on the way. You should get this email within just a few business days of making your choice. Then, allow standard mailing timeframes for your card to arrive. In the event that you’ve waited and still haven’t gotten your card, please send us an email Contact Us or call us at 877-325-8444.

    How do I look at my cards?

    You can see card details at any time by clicking the original email link that was sent to you. Or, if you created a username and password for your Digital Wallet, log in and click on the card you’d like to look at. You’ll be able to see card details, mail dates, balances, PINs, spend history and more.

    I think another Prepaid Digital Token was sent to me, but I can’t find it. What should I do?

    First, check your junk mail or spam folder for an email sent to you by If you can’t find it, please send us an email via Contact Us or call us at 877-325-8444.

    Swift Prepaid Solutions is the Service Provider for your Card Account. Your Program Sponsor is a Client of Swift Prepaid and contracted with us to issue and service your Card Account.