USER029 - How do I transfer my funds to a prepaid virtual Visa or Mastercard

You can send the virtual card to yourself or to anyone with an email address, including colleagues, friends, or family members. The recipient will receive an email with a link to a virtual card image, including a 16-digit number, expiry date, and a 3-digit security code. The Prepaid Virtual VISA or Mastercard can be used globally.

To use Prepaid Virtual VISA or Mastercard, follow these steps:

1. Log in to XTRM and click on the Transfer link in the left menu.

2. Select the Card Currency: Note that the currency of prepaid virtual debit cards depends on the issuing country. 

See the allowable country list below.

3. Choose Prepaid Virtual VISA or Mastercard and the value from the drop-down menu.

4. Look out for an email with further instructions

Your Prepaid Visa Reward redemption code will arrive by email. You will have 4 months to redeem your Promo code for a Visa Virtual Account. Once accessed, you'll have 7 months to use your account wherever Visa Debit is accepted online or over the phone. Or, choose a Physical Prepaid Card to be mailed to you (USD 3.00 shipping and handling fee will apply). Please note that some merchants may choose not to accept out-of-country currency at their discretion. If this occurs, pay for your purchase by another payment method and use your Visa Virtual Account at a different merchant. Also, note that a 2% Non-U.S. A currency Transaction fee will be applied if the merchant settles in a currency other than USD. The card is issued by The Bancorp Bank, Member FDIC, under a license from Visa U.S.A. Inc.

$USD Prepaid Visa or Mastercard	$AUD Prepaid MasterCard	$CAD Prepaid Visa	₹ INR Prepaid Visa	¥ CNY Prepaid UnionPay	€EUR Prepaid MasterCard	£GBP Prepaid MasterCard
$5-$1000	$5-$750	$5-$750	₹ 500-₹ 10,000	¥ 10 - ¥ 5000	$5-$1000	£5-£1000

Redemption Flow

Step 1: Delivery 

You will receive a Redemption Link and Digital Token in an email to access your reward. The Redemption Link provides direct access to the reward. At the same time, the Digital Token can be used for backup in rare situations, such as loss of access to the original redemption link or when users are logged out due to inactivity before they complete the redemption process.