COMPANY021 — New Account Flow When Receiving First Payment (No Existing Account)

Modified on Mon, 10 Aug at 11:42 AM

This guide outlines what happens when a company receives its first payment through Xtrm without having a pre-existing account.

Overview of Onboarding Methods

Companies can be onboarded into Xtrm in several ways:

Self-serve registration: Directly via www.xtrm.com.
Automatic creation on first payment: Triggered via API, user interface, or mass payment file upload.
Single Sign-On (SSO): Integration with corporate identity providers.
API Integration: Account creation executed programmatically through the Xtrm API.

Want to see how this works in real-time? Use the interactive demo below to click through the steps before reading the full guide.

First Payment Onboarding Process

When a payment is issued—via API, UI, or Mass Pay batch file—to an organization or recipient that does not yet have an Xtrm account, the system automatically creates one.

1. Master Admin Designation: Role assignment.

The designated contact recipient is automatically assigned as the Master Admin of the newly generated company account.

2. Receive Email Notification: Branded notification.

The Master Admin receives an invitation email. The email displays the sending company's logo (configured under the remitter's account settings) at the top of the message.

3. Accept Terms & Policies: Compliance check.

Clicking the link in the notification redirects the user to validate their new account. The user must review and accept Xtrm's Terms and Conditions.

4. Set Password & Location: Account configuration.

The user is prompted to set their secure account password and select their country and region.

5. Select Usage Option & Submit Information: Usage & Agreements.

Select the appropriate Usage Option, accept the Privacy Policy, and click Submit Information.

6. Dashboard Access: Full platform access.

Upon clicking Continue, the user lands on their Xtrm account dashboard. As Master Admin, they can manage company settings, invite team members, access transaction histories, and initiate outgoing payments.

Note for Remitters: Ensure your company logo is updated under your account settings prior to initiating mass payouts so your brand appears in the claim notifications sent to first-time recipients.