USER003 — Transaction Tracking & Status Guide

Modified on Mon, 17 Aug at 11:22 AM

Learn how to monitor, search, and track the real-time status of incoming and outgoing payments in your Xtrm account.

Overview

Every payment processed through Xtrm—whether a wallet transfer, bank payout, mass payment, or gift card redemption—is assigned a unique reference record. You can easily view, search, and filter transaction activity to monitor the progress of your funds.

Transaction Status Types & Definitions

Understanding transaction statuses helps you determine where your money is in the processing pipeline—

Status	Definition	Next Steps
Pending / In Progress	The transaction has been initiated and is undergoing bank clearance, batch processing, or security review.	No action needed. Allow 1–3 business days for bank transfers to clear.
Completed / Paid	Funds have been successfully delivered to the target Xtrm wallet or financial institution.	Transaction is complete. Receipts/statements reflect updated balances.
Unclaimed	Payment was issued to an email address or mobile number that has not yet registered or claimed the payment.	The recipient must log in or complete account setup to claim the funds.
Failed / Declined	The transaction could not be processed (e.g., incorrect banking details, closed account, or insufficient funds).	Check bank details or contact support@xtrm.com for further assistance
Canceled / Reversed	The transaction was canceled prior to completion or reversed due to a system return.	Funds are returned to the originating wallet balance.

How to Track Transactions in Xtrm

1. Log In & Navigate to Details:

Log in to your Xtrm account. In the main navigation menu, select Wallet. Click Details on any specific transaction row to expand the details pane. View timestamps, fees, conversion rates, and external tracking references.

2. View Detailed Transaction Info:

View timestamps, fees, conversion rates, and external tracking references.