Learn about the different types of transaction IDs used in the Xtrm platform, where to locate them, and how they track payment activity across accounts.
Overview
Every payment, funding event, and wallet transfer processed through Xtrm generates a unique Transaction ID. These IDs serve as definitive reference numbers for tracking payment status, auditing financial activity, reconciling mass payment files, and troubleshooting transactions with Xtrm Support.
Key Types of Transaction IDs
Xtrm assigns distinct reference IDs depending on the level and nature of the movement of funds—
| Transaction ID Type | Scope & Description |
| Master Transaction ID | Assigned to an entire batch or group submission (e.g., a Mass Payment file upload or API batch request). It tracks the overall funding and execution status of the entire batch. |
| Individual Transaction ID | Generated for each specific wallet-to-wallet transfer or individual payout record within a mass pay batch. |
| External / Bank Transaction ID | Generated when funds move into or out of the Xtrm platform (e.g., ACH, Wire transfers, or direct-to-bank payouts). This reference matches banking system records. |
Using Transaction IDs for Support & Reconciliation
Support Requests — When contacting support@xtrm.com regarding a specific payment, always include the relevant Transaction ID along with the Company or Beneficiary Name to expedite assistance.
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