General Help Center

Prepaid Virtual VISA and Mastercard is a global payment method that avoids the need for plastic card distribution by sending the recipient an email with a link to a virtual image of a card complete with a 16 digit number, expiry date, and a 3 digit code. The Prepaid Virtual VISA can be used anywhere in the world.

1. Log in to XTRM and click on the "Transfer" link in the left menu

2. Select Prepaid Virtual Visa from the drop list.

You can send it to yourself or a colleague, friend, or family member—anyone with an email address. Enter the transfer amount. Cards can be transferred to you in 8 currencies. If you do not see your currency listed, you can choose any other currency, and it will typically still work for online purchases. Standard bank exchange rates will apply.

3. Look out for an email with further instructions

Your Prepaid Visa Reward Promo code will arrive by email. You will have 4 months to redeem your Promo code for a Visa Virtual Account. Once accessed, you'll have 7 months to use your account wherever Visa Debit is accepted online or over the phone. Or, choose a Physical Prepaid Card to be mailed to you (USD 3.00 shipping and handling fee will apply). Please note that some merchants may choose not to accept out-of-country currency at their discretion. If this occurs, pay for your purchase by another payment method and use your Visa Virtual Account at a different merchant. Also, note that a 2% Non-U.S. A currency Transaction fee will be applied if the merchant settles in a currency other than USD. The card is issued by The Bancorp Bank, Member FDIC, under a license from Visa U.S.A. Inc.

$USD Prepaid Visa or Mastercard	$AUD Prepaid MasterCard	$CAD Prepaid Visa	₹ INR Prepaid Visa	¥ CNY Prepaid UnionPay	€EUR Prepaid MasterCard	£GBP Prepaid MasterCard
$5-$1000	$5-$750	$5-$750	₹ 500-₹ 10,000	¥ 10 - ¥ 5000	$5-$1000	£5-£1000

Redemption Flow

Step 1: Delivery 

You will receive a Redemption Link and Digital Token in an email to access your reward. The Redemption Link provides direct access to the reward. At the same time, the Digital Token can be used for backup in rare situations, such as loss of access to the original redemption link or when users are logged out due to inactivity before they complete the redemption process.