COMPANY004 - Understanding beneficiary, connected and manager services.

Modified on Wed, 13 May at 1:45 PM

Beneficiary, Connected, and Manager Services Overview

There are 3 levels of access for your company to access, view and manage other company and individual accounts. Please view the table to see what access each level allows.

Some important notes to consider:

1. You do not need to be connected to a company or individual account to send a payment to their wallet, bank, prepaid card, gift card or check.

2. When you pay a company or individual, they are automatically added to your contact list.

3. Being connected to another company or individual (Level 2) allows some additional limited visibility for you, plus allows Bank Direct payments via API.

4. Connecting is a one way process. Your company being connected to another company does not mean they are connected back to you. If you are connected to another company you have Level 2 access to them, they do not have Level 2 access to you.

5. Being connected to and a manager (Level 3) gives you additional visibility and additional manager services to manage your connected companies or individuals.

Level 1 - Standard	You can search, view and pay any registered company in Xtrm. You can also add them to your contacts for convenience. If you pay a person or a company, they are automatically added to your contacts. You automatically have level 1 access to any company.
Level 2 - Connected	If you are connected to a beneficiary company or individual account, then you have some limited additional view access and functionality for that individual or company. This is level 2 access. See below. Being connected also enables additional manager services. See Level 3.
Level 3 - Connected & Manager Services Enabled	If you are an integrated customer, partner or agency, you can get authorized for Level 3 access or manager services. This allows for more advanced management services for your customers and partners.

This table shows the data access features by level.

Function	Standard ('Contacts' in left menu)	Connected ('Contacts' in left menu' - filter by connected)	Manager Services (For Developer and Agency Partners)	Notes
Access Level	1	2	3
Make Payments	✓	✓	✓	Standard limits apply
View Company Name	✓	✓	✓	Standard PII restrictions apply.
View Master Admin	✓	✓	✓	Standard PII restrictions apply.
View Location	✓	✓	✓	Standard PII restrictions apply.
View Banks	✓	✓	✓	Limited details for security.
View Users	✓	✓	✓	Limited details for security.
View Wallets Names and ID's	✓	✓	✓	Wallet Names and IDs only
Link Bank for Company	✓	✓	✓	Beneficiary Company cannot see these linked banks.
View Linked Banks (Limited)		✓	✓	Limited details for security. No full acct #.
View User Names, Roles and Emails		✓	✓	Standard PII restrictions apply.
View Wallet Transactions (Limited)		✓	✓	It is restricted to remitter companies' payments and companies connected to the remitter and beneficiary.
View Company Profile and Identity Levels		✓	✓	Standard PII restrictions apply.
Bank Direct Payments via API		✓	✓	Allows API Developers to send payments via 'Bank Direct'.
Link Bank for Connected Company			✓	Allows a managing agency, ISV, or partner company to link banks on behalf of their connected customers.
Delete Bank for Connected Company or Individual			✓	Allows a managing agency, ISV, or partner company to delete banks on behalf of their connected customers.
Update Connected Individual Email			✓	Allows a managing agency, ISV, or partner company to update a users email.
Add or update connected individual mobile number			✓	Allows a managing agency, ISV, or partner company to update a connected users mobile number. Requires OTP validation.
Update Connected Individual Employer			✓	Allows a managing agency, ISV, or partner company to update a connected users email.
Submit Mass Payments for Connected Company			✓	Allows a managing agency, ISV, or partner company to submit mass payments for their connected customers.
Edit Connected Company Logo			✓	Allows a managing agency, ISV, or partner company to upload a connected customer's logo.
Edit connected company address			✓	Allows a managing agency, ISV, or partner company to edit a connected customer's address.
Set Connected Company Email Alert Recipients			✓	Allows a managing agency, ISV, or partner company to set connected customer email alert recipients.
Get Connected Company API Credentials			✓	Allows a managing agency, ISV, or partner company to get their connected customers' API credentials. Sometimes known as "Secret key" or "Pseudo Credentials."
Customize Connected Company Alert Emails.			✓	Allows a managing agency, ISV, or partner company to configure who receives email alerts on their connected customers' behalf.
Submit Connected Company Advanced Profile.			✓	Allows a managing agency, ISV, or partner company to submit a connected customer's advanced company profile for access to advanced services approval.
Upload and edit connected company identity documents			✓	Allows a managing agency, ISV, or partner company to upload and edit a companies identity documents.x
Get Connected Company Funding Bank Details.			✓	Allows a managing agency, ISV, or partner company to retrieve connected customer funding bank details.
Create Connected Company Wallets			✓	Allows a managing agency, ISV, or partner company to create wallets for their connected customers.
View Connected Company Transfers			✓	Allows a managing agency, ISV, or partner company to view transfers for their connected customers. Transfers are transactions transferring money out of XTRM, i.e., to a bank.
View Connected Company Sends			✓	Allows a managing agency, ISV, or partner company to view sends for their connected customers. Sends are inbound wallet payments from another company or person.
Create Connected Company Fund Notification			✓	Allows a managing agency, ISV, or partner company to create an inbound bank transfer notification on behalf of a connected customer.
Connect your company to any user account.			✓	Allows a managing agency, ISV, or partner company to link to any user account. For additional viewing information.

How do I become connected to company account (Access Level 2)?

There are 5 ways to get connected to other company accounts.

1. You are the first company to pay them via mass pay submission, API or the send option on the Xtrm platform.

2. You created the company account using the Xtrm API.

3. You created the company account using the Xtrrm user interface

4. They signed up to Xtrm using your branded signup page

5. Xtrm connected them to your account on request to our support.

Once you have created them, they will be listed in the Contacts table - filter by connected. Once a company is connected to your company, you will have additional functionality. Please take a look at the table above.

How do I become connected to personal accounts (Access Level 2)?

There are 5 ways to get connected to other personal accounts.

1. You are the first company to pay them via mass pay submission, API or the send option on the Xtrm platform.

2. You created the personal account using the Xtrm API.

3. You created the personal account using the Xtrm user interface.

4. They signed up to Xtrm using your branded signup page.

5. Xtrm connected them to your account on request to our support.

Once an individual is connected to your company, you will have additional functionality. Please take a look at the table above.

If you are not connected to a user account because none of 1) or 2) applied, and you want to be connected, please email support@xtrm.com with the details of the individual you wish to be connected to, including name and email.

How do I access manager services (Access Level 3)?

Please contact your account manager or email support@xtrm.com, and we will happily discuss your advanced manager service requirements. These are typically reserved for integrated Xtrm partners that manage many downstream customers. Depending on requirements and security levels, you may be authorized for some or all of these features.