COMPANY002 — How to Submit Mass Payment Files

Prerequisites & Required File Fields

Before uploading your file, ensure your payment spreadsheet is formatted with the necessary data points. If a beneficiary does not exist in Xtrm, an account is created on the fly using their email address. Alternatively, you can instruct users to pre-register at your dedicated portal (https://yourcompany.xtrm.com). 

For Individual Recipients

• Full Name

• Email Address

• Payment Method

• Amount

• Currency
   

For Company Recipients

• Company Name

• Full Contact Name

• Contact Email

• Payment Method

• Amount 

• Currency 

• Account Number [SPN] (Highly recommended) 

• Wallet ID (Highly recommended — see COMPANY005 - Locate Company Wallet IDs)

   

Note for Sporting Event Promoters: If you are submitting event results, you do not need to use the template. Submit results in an editable format (such as Excel or CSV—do not send PDFs). 

Step-by-Step Instructions

1. Navigate to Mass Payments

1. Log in to your Xtrm Company Account at www.xtrm.com.

2. From the left-hand navigation menu, click Send.

3. Select Mass Payments.

2. Download and Populate the Template

1. Click the Submission Template link on the page (or access the template directly via Google Sheets).

2. Download the document as an Excel spreadsheet (.xlsx).

3. Fill in the spreadsheet with recipient details and payout amounts according to the mandatory fields listed above.

Pre-registration Alternative: Rather than creating accounts on the fly, you can direct users to pre-register using your custom company URL: https://yourcompany.xtrm.com.

3. Upload the Mass Payment File

1. On the Mass Payments page, click Upload Mass Payment File.

2. Click Choose File and select your saved spreadsheet (you may upload one or multiple files).

3. Select the applicable Program if the payment is associated with a specific campaign or reward program.

4. (Optional) Input notes or instructions in the Additional Information field.

4. Configure Remitter & Secondary Approvals

• Aggregators and Agencies: If submitting a file on behalf of a client, select the target organization from the Remitting Company drop-down list. If a client is missing, search for and add them to your Contact list first. (Note: Event promoters should select "Not Applicable" for the remitting wallet).
  

• Secondary Approval Policy: If an approval policy is enabled for your company or wallet, designated users must review and authorize the file submission prior to processing. (For configuration details, see SECURITY010 — Approval Policies).

Funding & Execution Workflow

Responsibilities Overview

Recipient Payout Options

Once funds arrive in recipient Xtrm digital wallets, beneficiaries receive an email notification and can choose how to access their funds:

• Direct transfer to a local or international bank account.

• Virtual or plastic Prepaid Visa / Mastercard.

• Global Digital Gift Cards (1000+ brands available).

• Direct Check or Reward Links.

Processing Duration

The duration between file submission and recipient disbursement depends on invoice settlement speed:

• Pre-funded Wallets: Processed within 48 hours of file submission and secondary approval clearance.

• Invoiced Submissions: Processed within 48 hours after invoice payment is cleared and credited to the wallet.