Bank Information

BANK001 - Why was my bank transfer returned?
I transferred my funds using a bank transfer, but they have been returned. Why is that? The most common reason is you incorrectly entered your bank deta...
Wed, 17 May, 2023 at 11:56 AM
BANK002 - Understanding bank routing codes
When linking banks for yourself or your connected customers, the most common error is entering the wrong bank code. Bank codes have different names depe...
Mon, 12 Feb, 2024 at 11:06 AM
BANK003 - Bank transfer FAQ
How long will my bank transfer take? USA  Foreign  Account Type Standard Transfer 1 to 5 days (Not including weekends and holidays) U...
Wed, 17 May, 2023 at 12:01 PM
BANK004 - Bank formatting guide
In the interest of providing the highest possible levels of excellence in customer service and cross-border payment capacity, we are continually expanding o...
Tue, 12 Sep, 2023 at 8:33 AM
BANK005 - Pending bank linking
1. My bank link says "Pending Approval." Adding your bank to your profile is typically an instant process. Sometimes when linking, you may ...
Wed, 17 May, 2023 at 12:04 PM
BANK006 - High Value HV (wire) vs Low Value LV (ACH/SEPA/iACH..)
Transfer Times  In some countries, we process payments using whats called Low Value or LV (Low-Value). These transfers typically take 2 to 5 business da...
Wed, 17 May, 2023 at 12:05 PM
BANK007 - Bank transfer fees by local currency
A bank transfer refers to transferring funds from your company or personal wallet to a bank account at your financial institution. The following currencies ...
Wed, 6 Mar, 2024 at 11:24 PM
BANK008 - Bank linked for bank debit fails via Plaid
If your bank link for bank (ACH) debit fails, it is usually due to the connection to your bank having been changed. Examples of things that might cause this...
Wed, 17 May, 2023 at 12:05 PM
BANK009 - Transfer temporarily suspended
In rare instances, a previous transfer may not have been completed. Whilst we are completing that transfer, you cannot do any more transfers. We apologize f...
Wed, 17 May, 2023 at 12:06 PM
BANK010 - Bank has been removed
Your bank has been deleted. Do not worry. Simply re-link your bank. We know this is frustrating, but it happens for one of the following reasons: The b...
Wed, 17 May, 2023 at 12:07 PM