If you got an email that you have to wait for approval.
This is a normal process required by financial compliance regulators worldwide to avoid money laundering and other financial-related crimes. It normally takes less than one day after which you will get emailed with your approval.
If you got an email saying you were declined.
Firstly - don't worry! It is often for reasons that you can easily fix.
As a company or individual, to use XTRM, you are subject to standard global financial compliance rules. As such, we may ask you to provide certain information to initially create an account with XTRM or subsequently increase your identity level and allow increases in amounts moved into and out of the XTRM system.
We received a decline email after registration. Why is that?
Reason | Description | More Information | Resolution |
Duplicate organization account | There is already a organization or user account with this name or domain. Duplicate org accounts are not allowed. | XTRM uses one global organization and multiple regional entities and currency wallets for all companies More Info | Contact any of your controller or master admins to get access to the existing account. |
| An email is a group or a consumer domain. | Company accounts cannot use groups or consumer domains. Instead, it must be the email of a single person who typically has financial sign-off for the company, and the domain must be your company domain. | Examples of non-acceptable emails: Groups finance@acme.com,marketing@acme.com Consumer domains: john@gmail.com jane@yahoo.com. More Info | Register again using a single authorized person's email with the domain for your company. |
| Compliance decline | Your company showed up on a national database with a potential issue. | The issue can be reviewed, but we are not obliged to explain what the issue is in some circumstances. | Contact XTRM Support compliance@xtrm.com. |