This allows you to fund your wallets using an ACH Debit. An ACH debit is when funds are pulled from your bank. This means we contact your financial institution and request to pull the funds. This is not the same as when you send the funds via ACH or Wire to us where you have to initiate the send from your bank or bank portal.
There are 2 main steps to do this.
1) Get approved for XTRM Advanced Services. More info HERE
2) Link your bank for ACH debit
Option A) Automated Bank Linking
Login to your company account. Click 'FUND' and then select the wallet you want to fund. Select 'ACH Debit'. Click the button 'Request ACH Debit Approval'. You will be required to log in to your US bank account as a security measure to show the bank account belongs to you. After successful login in you will be returned to the linked bank's screen. The bank you linked will be approved within 24 hours after which you can fund directly from that bank account via an ACH pull from your bank account. The screen will look like this
Note: If the bank login fails make sure you have got mandatory MFA (multi-factor authentication) turned off for your bank account. If it is on, you should log in to your bank portal and turn it off temporarily and then re-link your bank in XTRM. After successfully linking you can turn MFA back on in your bank account.
Option B) Manual Bank Linking (Manual and slower method)
If you still have issues logging in or you cannot find your bank in the supported list then click the link to 'Manually Link Bank'. You will be required to sign and submit the online bank ACH Debit application to us. We will then send an additional bank online DocuSign form to complete to whoever you listed as your approved signatory in your advanced profile (bank requirement) and then will send 2 small transactions to your bank account. This document will come from 'Corpay' - a partner of ours. We will notify you via email this has happened and once you receive those 2 amounts reply with their values n the DocuSign document as confirmation. They will be displayed as coming from Corpay. There is no need to do anything with these small amounts. We will notify you once your bank is approved for ACH debits via email. Once approved you will see the approved bank displayed in the ACH Debit bank drop list.
How to Use
Now your bank is approved. Select 'Fund' then select 'ACH Debit' and follow the screen instructions. Once you request an ACH debit, a pending inbound transaction is created. Once the funds arrive (Typically 2-5 Business days) - you will see the credit applied to your wallet as the pending transaction switches to 'Completed' plus you will receive an email notification of completion.
Once you initiate an ACH Debit, a pending transaction is created in your account
Funds usually take between 2-5 business days to process. Once received, the pending transaction will change to 'Completed' and the funds will be credited to your wallet.