FUND003 - Fund wallets using bank debits

USA, CAD, GBP, EUR, and AUD Only

This method allows you to fund your wallets using a bank debit. A bank debit is when funds are pulled from your bank account. We will contact your financial institution and request to pull the funds. This differs from when you transfer the funds via ACH credit or wire to us, where you must initiate the transfer from your bank or bank portal. 

My currency isn't listed!

Don't worry; you can send us money instead. (Versus have us Pull the money from your account using bank debit on request) More Info

How do you start funding using the Bank Debit (pull) method?

There are two main steps to do this.

1. You must be approved for XTRM Advanced Services  More Info

2. Link your bank to fund via bank debit

Option A: Automated Bank Linking

You can log in to your company account. Click Fund and select the wallet you want to fund using the dropdown. Next, choose Bank Debit and click Link new bank for Bank Debit. You will be required to log into your US bank account using Plaid as a security measure to show the bank account belongs to you. After successful login, you will be redirected back to the linked bank's screen. 

Pending 

The bank will initially be pending approval. Do not worry! The bank you linked will be approved within 24 hours, after which you can fund directly from that bank account via a Bank Debit (ACH pull) from your bank account. The screen will look like this.

Option B:  Manual Bank Linking (Slower method)

If you still have issues logging in, or cannot find your currency or bank in the supported list, click the link to 

Use Microdeposit Method. 

Depending on the currency, this option will:

USD: Send two small transactions to your bank account. This takes 1 to 3 business days. Once received, you can return and enter the two amounts to validate the Bank Debit.

CAD, GBP, AUD, EUR: You must complete a DocuSign document for approval. Once submitted, approval will take 2 to 5 business days. 

How to Use

Now your bank is approved. Next, click Fund, select Bank Debit, and complete the on-screen fields. Once you request a Bank Debit, a pending inbound transaction is created. When the funds arrive (typically 2 to 5 business days) you will see the credit applied to your wallet as the Pending transaction switches to Completed, followed by an email notification of completion.

Once you initiate a Bank Debit, a pending transaction is created in your account.

Receipt of Bank Debit funding payments typically takes between 4 to 5 business days. Once received, the Pending transaction will change to Completed, the funds will be credited to your wallet, and you will receive an email notification.