XTRM, Inc. Privacy Policy

Your Privacy Rights

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the XTRM website and all related sites, applications, services and tools regardless of how you access or use them.

Scope and Consent

You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “XTRM Services”). This Privacy Policy applies US law and is intended to govern the use of XTRM Services by our users (including, without limitation those who use the XTRM Services in the course of their trade or business) in the United States, unless otherwise agreed through contract. We may amend this Privacy Policy at any time by posting a revised version on our website. The revised version will be effective as of the published effective date. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the "Policy Updates" page of our website. After this 30-day notice period, you will be considered as having expressly consented to all amendments to this Privacy Policy.

Collection of Personal Information

We collect the following types of personal information in order to provide you with the use of XTRM Services, and to help us personalize and improve your experience. 

Information we collect automatically: When you use XTRM Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us includes, but is not limited to, the following: data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, and standard web log data and other information.


Information you provide to us: We may collect and store any information you provide us when you use XTRM Services, including when you add information on a web form, add or update your account information, or when you otherwise correspond with us regarding XTRM Services.

When you use XTRM Services, we also collect information about your transactions and your activities. In addition, if you open a XTRM account or use XTRM Services, we may collect the following types of information:

  • Contact information, such as your name, address, phone, email and other similar information.

  • Financial information, such as the full bank account numbers.

  • Detailed personal information such as your date of birth or national ID number.

We may also collect information from or about you from other sources, such as through your contact with us, including our customer support team, your results when you respond to a survey and from other accounts we have reason to believe you control (whether in part or in whole). Additionally, for quality and training purposes or for its own protection, XTRM may monitor or record its telephone conversations with you or anyone acting on your behalf. 

Information from other sources: We may also obtain information about you from third parties such as credit bureaus and identity verification services. 

Authentication and Fraud Detection: In order to help protect you from fraud and misuse of your personal information, we may collect information about you and your interactions with XTRM Services. 

Using Your Mobile Device: We may offer you the ability to connect with XTRM Services using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Privacy Policy apply to all such mobile access and use of mobile devices.

How We Use the Personal Information We Collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  • provide XTRM Services and customer support;

  • process transactions and send notices about your transactions;

  • verify your identity, including during account creation and password reset processes;

  • resolve disputes, and troubleshoot problems;

  • manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities;

  • detect, prevent or remediate violations of policies or applicable user agreements;

  • improve the XTRM Services by customizing your user experience;

  • measure the performance of the XTRM Services and improve their content and layout;

  • manage and protect our information technology infrastructure;

  • contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging, as authorized by our User Agreement;

  • perform creditworthiness and solvency checks, compare information for accuracy and verify it with third parties.

We may contact you via electronic means or postal mail to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to inform you about XTRM Services. Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. To reach you as efficiently as possible, we may contact you via phone, and may use autodialed or prerecorded calls and text messages as described in our User Agreement. Where applicable and permitted by law, you may decline to receive certain communications.


We do not sell or rent your personal information to third parties for their marketing purposes. We respect your communication preferences. If you no longer wish to receive notifications via our application, you can adjust your preferences by visiting the settings page of the application.


How We Use Cookies and Similar Technologies

When you access our website or use XTRM Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, e-tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies"). We use these technologies to help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our sites and XTRM Services.You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and XTRM Services.

How We Protect and Store Personal Information

Throughout this Privacy Policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

Our operations are supported by a network of computers, cloud-based servers, and other infrastructure and information technology, including, but not limited to, the use of third-party service providers. We, and third-party service providers on our behalf, store and process your personal information in the United States and elsewhere in the world. If your information is transferred to other countries, including countries which may not have data protection laws that provide the same level of protection that exists in your country, we will protect the information as described in this Privacy Policy.

We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to data centers, and information access authorization controls.


How We Share Personal Information with Other XTRM Users

When transacting with others, we may provide those parties with information about you necessary to complete the transaction, such as your name, account ID, contact details, or other information needed to promote the reliability and security of the transaction. If a transaction is held, fails, or is later invalidated, we may also provide details of the unsuccessful transaction. 

How We Share Personal Information with Other Third Parties

We may share your personal information we collect from you, including your name, contact details, and transactions and activities, with:

  • Credit bureaus and collection agencies to report account information, as permitted by law.

  • Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to XTRM or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement.

  • Other unaffiliated third parties, for the following purposes:

    • Fraud Prevention and Risk Management: to help prevent fraud or assess and manage risk.  For example, if you use the XTRM Services to buy or sell goods using eBay Inc. or its affiliates (“eBay”), we may share account information in order to help protect your accounts from fraudulent activity, alert you if we detect such fraudulent activity on your accounts, or evaluate credit risk.

    • Customer Service: for customer service purposes, including to help service your accounts or resolve disputes (e.g., billing or transactional). 

    • Legal Compliance: to help them comply with anti-money laundering and counter-terrorist financing verification requirements.


How You Can Access or Change Your Personal Information

You can review and edit your personal information at any time by logging into your account and reviewing your account settings and profile. You can also close your account through the XTRM website. If you close your XTRM account, we will mark your account in our database as "Closed," but may retain personal information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain personal information from your account to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce our User Agreement, or take other actions as required or permitted by law.

Questions regarding this Policy or the practices of this Site should be directed to XTRM's Security Administrator by posting   such questions at support.xtrm.com or by regular mail addressed to XTRM, Inc. 303 Twin Dolphin Drive, 6th Floor, Redwood City, California, 94065 Contact us on 1.866.367.9289, email support@xtrm.com